bedok FAQ — Detailed Answers to Your Questions
From making deposits to cricket betting, account verification, and responsible gaming — this page gives you clear, direct answers to the questions that come up when using bedok.
For ages 21+
Bangla and English support
SSL encryption
bKash · Nagad · Rocket · Upay
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Responsible Gaming
Gaming at bedok should be enjoyable, not stressful. Read our responsible gaming guidelines and play within your limits. The questions below clarify different aspects of responsible gaming.
Some common signs are: spending more than your budget, chasing losses by playing more, hiding your gambling from family or friends, and being unable to stop even when you try. If you notice these signs, contact bedok's support team and use the cooling-off option. For professional help, contact Kaan Pete Roi (Kaan Pete Roi: 01779-554391) or another recognised helpline.
All casino and sports betting activities at bedok are strictly for people aged 21 and above. Providing your date of birth during account registration is mandatory. If your age cannot be confirmed during verification, your account will not be activated. There is no way for minors to open an account, and doing so is a direct violation of bedok's terms of use.
Yes, at bedok you can take a temporary cooling-off or a longer-term self-exclusion whenever you choose. To use this option, contact us via 24/7 live chat or email. During the cooling-off period, you will not be able to place bets or make new deposits on your account. This service is provided with complete confidentiality.
To keep your spending in check, you can request a deposit limit from bedok. Let our live chat team know — they will help you set a daily or weekly limit based on your needs. You will not be able to deposit beyond the set limit, making it an effective way to manage your budget.
bedok always prioritises responsible gaming. If you are experiencing problem gambling, contact our 24/7 live chat first — we can temporarily suspend your account. You should also speak with a family member or a trusted mental health professional. You can find more information on our responsible gaming guidelines page.
Yes. Your account balance remains safe while self-exclusion is active. Once the exclusion ends or your account is reactivated through the support team, you can withdraw or use that balance. Contact bedok live chat for details about the duration or terms of your self-exclusion.
Verification and Documents
Account verification is done for your own security. The terms and conditions page contains the full guidelines on this. The most frequently asked questions are answered below.
The name on your bedok account must exactly match the name on your bKash, Nagad, Rocket, or Upay account. If the names do not match at the time of withdrawal, the payment process gets held up and there may be a delay in receiving your funds. It is best to provide the correct name during registration — changing it later requires verification.
bedok may request verification before your first withdrawal, when withdrawing a large amount, or if unusual activity is noticed on your account. This is a security measure to ensure no one else can use your account. The support team will provide details via email or chat.
If a document is rejected, the bedok support team will tell you the reason — such as a blurry image, an expired document, or a name mismatch. You will need to resubmit the correct document accordingly. If it is rejected multiple times, contact live chat directly — the support team will guide you step by step. A clear colour photo of your NID or passport works best.
bedok uses SSL encryption to keep all data secure. The documents you send are used only for verification purposes and are not shared with third parties. You can read our full data protection policy on our privacy policy page. Do not hesitate to submit documents — it is done for your own protection.
If all documents are clear and correct, verification is usually completed quickly. To avoid delays, have the right documents ready in advance and send clear images. You can ask about your verification status at any time via bedok live chat.
Cricket Betting
You can place bets on all major cricket events at bedok, including BPL, IPL, and the T20 World Cup. Visit the bedok cricket betting page for all markets and a detailed guide.
bedok offers match winner, toss winner, top run scorer, top wicket taker, innings total (over/under), runs in the powerplay, over-by-over betting, and many more markets. BPL and T20 matches typically have the most markets open. You can view the full market list for any match in real time.
Yes, in-play betting is available at bedok. You can place bets using real-time odds even after a match has started. Odds change after every ball, so quick decisions are important. Not all markets may be available at all times during in-play — markets may open or close depending on the match situation.
If a match is declared a no-result due to rain or any other reason, the bets for that match are generally voided and the stake is refunded. However, rules may differ for specific markets — for example, if a result is determined by the Duckworth-Lewis method, that result is considered valid. Check the terms and conditions for the exact rules.
Decimal odds are quite simple to read. Say Team A has odds of 1.45 and Team B has odds of 2.75. If you bet ৳1,000 on Team B and Team B wins, you get back ৳2,750 (profit of ৳1,750). The simple rule: multiply your stake by the odds to get the total return. The higher the odds, the lower the chance of winning but the higher the profit.
The bedok Cricket Joar bonus gives you up to 60% deposit bonus, up to a maximum of ৳12,000. Example: a ৳2,000 deposit earns a ৳1,200 bonus, with a wagering requirement of ৳1,200 × 18 = ৳21,600. The terms and conditions specify which markets the bonus applies to. This bonus can be claimed once per deposit during cricket events.
How to Deposit
Depositing money at bedok is simple and fast. Deposits via mobile wallet are completed in just a few minutes. The most frequently asked questions are answered below.
bedok does not charge any direct processing fee on deposits. However, your mobile wallet (such as bKash or Nagad) may apply its own transfer charges, which are entirely dependent on that wallet provider's rules. The minimum deposit amount is ৳500 — for every method.
Deposits are usually credited within a few minutes. If your balance has not arrived after more than 15 minutes, contact bedok live chat or email with your transaction ID and a screenshot. In most cases this happens due to network delays or an incorrect reference number — the support team will resolve it quickly.
The same four methods are available for both deposits and withdrawals: bKash, Nagad, Rocket and Upay. These are Bangladesh's most widely used mobile wallets. The minimum deposit is ৳500 and the minimum withdrawal is also ৳500. Withdrawals are generally completed within 5 to 30 minutes.
To deposit with Nagad, log in to your bedok account, go to the deposit section, and select Nagad. Send the payment to the displayed number using your Nagad app or by dialling *167#. Save the transaction ID — if any issue arises, showing it to support will get it resolved quickly. The minimum amount is ৳500.
To deposit with bKash, log in to bedok, go to the deposit page, and select bKash. Use the bKash app or *247# to send the amount to the designated merchant number using the "Send Money" or "Payment" option. Do not forget to enter the provided code in the reference or note box. Once the payment is complete, your balance is usually updated within a few minutes.
You will receive bedok's welcome bonus on your very first deposit — 200% of the deposit amount, up to a maximum of ৳20,000. Example: deposit ৳1,000 and receive a ৳2,000 bonus, bringing your total balance to ৳3,000. To withdraw the bonus, you need to wager the bonus amount 10 times, i.e. ৳2,000 × 10 = ৳20,000. See the terms and conditions for bonus claim requirements.
Have a question? Ask us directly
If you did not find the answer to your question in this FAQ, do not worry. bedok's support team is available seven days a week, twenty-four hours a day in both Bangla and English.
Live Chat
Click the chat icon on the right side of the site at any time. Just write in Bangla — the support team will respond straight away.
Email Support
For detailed questions or issues involving documents, contact us by email: [email protected]
Open your bedok account now
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